Refund policy


Right of withdrawal

1.1 You have the right to revoke this contract without stating a reason within 14 days. The revocation period of 14 days starts when you or a person authorized by you who is not the carrier has accepted the goods. To make use of your right of revocation, you must contact us at

MUTHO UG (haftungsbeschränkt)
Annenstr. 18
58453 Witten

+49 176 55296350

with a clear statement (for example, a letter sent by mail, a fax or an e-mail) concerning your decision to revoke the contract.

1.2 In order to pose your request in accordance to the time limits set in our cancellation policy, a message sent before the expiration of the time limit informing us that you wish to make use of your right of revocation is sufficient.


Effects of cancelation

1.3 If you choose to revoke this contract, we are to refund any payments, including delivery charges (excluding extra expenses caused by this), immediately and no later than 14 days starting from the day your message regarding a cancelation of contract was received by us. For this refund we use the same means of payment used for the initial transaction unless we specifically agreed on another option with you; in no case extra charges are applied because of this refund.   

1.4 We may refuse to issue a refund until we have received the returned goods or until proof of shipping has been provided; depending on which occurs the earliest.

1.5 You are to send or to hand over the goods to us (MUTHO UG (haftungsbeschränkt), Annenstr. 18, 58453 Witten) immediately and, in any case, within fourteen days counting from the day on which you have informed us of your cancelation of contract. The period is considered to have been respected if the goods were shipped before the cancelation period of fourteen days is over. You will carry the immediate cost of postage for the return of the goods.